Returns & Exchanges
At Doki, we prioritize the freshness and safety of our products; while perishable food items cannot be returned, we offer full replacements or refunds for any items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.
Inspect Your Order
Upon delivery, carefully check your package for any signs of damage, leaks, or missing items from your order list.
Capture Evidence
Take clear photos of the damaged product and the shipping label to help our quality control team process your request faster.
Contact Support
Email our team at [email protected] with your order number and the photos attached within 2 business days of receipt.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing